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All the latest ISMM articles, videos, and guides written by leading industry experts. For information on taking or purchasing ISMM training courses, please click here!

B2C Sales Skills: 101

Sales is sales, right? If you have skills and experience, you can sell to anyone in any environment. Wrong – business to business (B2B) selling and business to consumer (B2C) selling require different skills. Knowing which skills and techniques to use in the B2C environment will transform you from an average into an exceptional sales person

7 Ways to Kickstart Your Digital Detox

: In today’s world, being connected and constantly updated can often feel more of a hindrance than a help. Our minds are stuffed full of information but how much of it is relevant? The other issue with our desire to be connected is that it breeds a habit of distraction. If you’re trying to study or take on new (and relevant) information, how do you win the focus battle?

How to Plan Your Perfect Week

Do you frequently get to the end of each week feeling like you haven’t achieved very much? Or that you haven’t spent time on the right things? Putting some time aside each week to plan the next seven days will stop you carrying over the same bunch of tasks onto next week’s to-do list

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Featured Video

IT4IT - The Storyvideo

What Exactly Is IT4IT™? Here’s the Full Story

The IT4IT vision is a vendor-neutral Reference Architecture for managing the business of IT and underpins the important work done with IT frameworks such as TOGAF® 9, COBIT® and ITIL®.