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In this video we'll give a short introduction to help you understand Customer Segmentation and Profiling.

I frequently get asked whether it’s practical to use TOGAF “out-of-the-box” – without any customization. Architects and clients are looking for a turnkey approach that they can easily plug into their enterprise with the hope of quick results – they don’t want something that requires too much effort.

This video will take you through the range of ITIL Qualifications available and how to progress your career through self-study at foundation right through to the expert level qualifications.

BPMN 2.0 Artifacts Similar to Flow objects or connections, Artifacts represent a group of BPMN 2.0 elements. Their aim is to provide supporting information about a...

Quite frequently I get asked about the scope of Enterprise Architecture. Sometimes the question is a simple one: what is included in a typical EA initiative? But sometimes there’s a bit more to the question, with an implied: why is that included in EA? This question came up a couple of times this week, so it seemed a good time to go over some of the key points in this blog, and explain what TOGAF has to say about scope.

BPMN Activities According to BPMN 2.0 specification, an activity represents “work that a company or organization performs using business processes.” In a BPMN process diagram, an...

Lean Six Sigma is a business improvement methodology made up of two powerful parts: Lean and Six Sigma, which are designed to decreases your organization's costs by removing “Waste” from processes.

Let’s be honest - cold calling can feel daunting and uncomfortable. Even for the most experienced sales person it will probably be one of the toughest parts of their job and the one they regularly put off. If your standard approach is to close your eyes and hope for the best then the chances are you’ll not get much in return. Before you pick up the phone read these tips and start turning up the heat on cold calling.

Commonly, it is misunderstood that IT has a direct influence on business value. Instead, the business processes are those that have direct impact on creating business value (see the first BPM principle), where IT just supports or automates those business processes.

BPMN defines three main types of diagrams: Process, Collaboration, and Choreography, and in BPMN 2.0, Conversation diagrams were also introduced. Watch this short video guide to learn how BPMN Conversion Diagrams can benefit both you and your organization.