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B2C purchases are usually quick and rarely involve much commitment. You are probably offering a product / service that can be purchased online, shipped to their doorstep or virtual doorstep. Simple. This means that you can successfully get a sale after only one interaction. However if used smartly, one powerful social media post could be enough to boost your sales.

Being in front of customers is the single most important part of any salesperson’s day, but don’t overlook investing time managing your sales pipeline. Most organizations don’t make the most of this activity – wasting time forecasting rather than using their pipeline as a management tool to improve sales performance. So, how can you become a sales pipeline master?

Do you think of LinkedIn as just a forum for getting a new job? Then you’d be wrong. Imagine one of your clients let you have access to their contact list so that you could pick out the people you wanted to connect with. That’s exactly what LinkedIn does. It’s a business and employment-oriented social networking service that helps people connect with each other and it’s an essential tool if you’re a sales professional.

In this short video guide we'll show you how to deliver an engaging sales presentation.

“Service” is such a frequently and widely used term in the IT industry that it can be confusing. What do people actually mean when they say “service”? Fortunately, help is at hand. It’s called “service science”.

TOGAF 9.2 and TOGAF Essentials 2018, here's a quick overview of what you need to know along with our early bird registration for TOGAF Essentials 2018 eLearning and an exclusive 15% discount code which can be used when the course is available for purchase (July 2018)!

Rapport is all about highlighting common interests and establishing a mutual feeling of friendliness. When people like each other they engage with each other, which is why quickly building rapport is a key sales skill.

Influence is just effective communication. Great salespeople have an enormous capacity to influence and persuade others – and it’s a skill you can learn and develop over time.

Do you read every email you receive? Your prospects certainly don’t. Your email is stacked against others in their inbox all competing for attention. First impressions count and crafting a good email is essential and that includes writing a killer subject line.

ITIL Certification has become the IT industry's de-facto professional qualification in the field of IT Service Management which is why ITIL Certified managers can earn up to 20% more than thier non-certified counterparts!