Step one in preparing for the GDPR is to raise you and your organization’s awareness of the regulation. This new bite-sized course will give you just that and offers the basic concepts and ideas behind the GDPR. It has been designed to brief decision-makers with enough knowledge to continue the conversation in their own organizations. Read this post to find out more!
BPMN is a rich and detailed standard which enables us to visualize process models using a standard notation. Yet BPMN’s richness can cause challenges when working with a broad range of stakeholders. In this article, Adrian Reed discusses this challenge, and suggests that if we keep our stakeholders front-and-center of our minds, we can keep them on board and create models thatthey will find useful and valuable.
The terms ‘diagram’ and ‘model’ are often used interchangeably, yet there is actually an important difference between them. It can be useful to reflect on these differences when undertaking process analysis, management or improvement - and it can be particularly important when utilizing the BPMN approach to modelling.
The many benefits of ITIL have made it one of the world’s most popular ITSM frameworks, if not the most popular. The global marriage of IT services and modern business has given the framework a presence in every industry from soft drinks to animation. We discuss the various benefits of ITIL 4 including the improvements, integration possibilities, alignment and more.
A complete overview of the workings and methodology of TOGAF (The Open Group Architecture Framework), the de-facto framework for the creation of enterprise architecture around the world.
Knowing when to show automation and IT on a process diagram is a tricky balance. Show too much, and stakeholders will 'turn off'. Yet...
Enterprise Architecture (EA) is a comprehensive framework designed to map out and govern the alignment between IT investment and wider organizational strategies to develop a clear understanding of potential threats and opportunities.
One of the key changes to the TOGAF® Standard in April 2018 was the decision to move the reference models out of the normative...
When modeling processes, it is very tempting to focus purely on the actors that undertake the relevant process tasks. Yet, processes often have a...
ITIL is the world’s most popular ITSM framework. With ITIL 4 set for release across 2019, practitioners and students are eager to find out what they should expect. All the information you need to know about ITIL 4 is here, from going into depth about what it is, how it works to how it can help your business.