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OK – apart from the obvious retort that nothing makes sense in TOGAF®…. This is an open-ended question that I’m throwing out to you,...

Information is a valuable business asset but is it managed in accordance with its importance – and by whom? There is plenty of guidance available...

No, it’s not a typo. “Pre-requirements” or “prequirements” is a quirky way of expressing that a lot goes on before requirements are formalised enough...

From time to time, the need arises to trade in trusted tools for superior notions. IT is not immune to this phenomenon. In this article by our ITIL and Dev Ops expert Mark Smalley, we look at some DevOps thinking about familiar IT Service Management topics.

Enterprise Architecture is relevant any situation where we need to change an enterprise. If we then take “enterprise” to mean any human endeavour or...

ITIL is the world’s most popular ITSM framework. With ITIL 4 set for release across 2019, practitioners and students are eager to find out what they should expect. All the information you need to know about ITIL 4 is here, from going into depth about what it is, how it works to how it can help your business.

The announcement of the General Data Protection Regulation (GDPR) caused a huge stir, not just in Europe but across the world. The best thing you can do is understand exactly what it is, and what you need to know as a company. Here we discuss the most important elements, what to do and further information on the fines and penalties.

While the Lean methodology first became popular in manufacturing, the core principles can help to cut out wastage in key processes for almost any business or industry.

All the essential information on GDPR including the benefits of understanding and learning GDPR for you and your business. We dig deep into how you can be penalized for data breaching and how being compliant can boost your reputation as a company.

Learning BPMN brings great benefits to your professional career and business. BPMN diagrams can be clearly understood by less technically minded executives, providing them with greater clarity for making important decisions. By understanding the ways in which processes are linked, actors from across disparate departments can all contribute towards making improvements and, where possible, automating processes in order to enjoy major savings.