Rapport is all about highlighting common interests and establishing a mutual feeling of friendliness. When people like each other they engage with each other, which is why quickly building rapport is a key sales skill.
A video guide detailing how Process Modelling can form a good basis for business process management activities since they enable process representation, observation and analysis
This video will take you through the range of ITIL Qualifications available and how to progress your career through self-study at foundation right through to the expert level qualifications.
Business Layer Informational Concepts: Structural and behavioral concepts are mainly concerned with the operational perspective on an enterprise. Informational concepts focus on the “intentional” perspective.
In this TOGAF blog we discuss the 7 habits of any highly successful Enterprise Architects
The TOGAF exams can be daunting, but understandably Level 2 is more difficult than Level 1. Knowing more about the nature of the Level 2 exam can help you avoid mistakes and perform better when taking the actual exam! Roger Evernded explains the nature of the Level 2 exam scenarios, and gives you some useful tips on how to use this to your advantage when sitting the exam.
Read the latest blog from our series explaining the benefits from of TOGAF and Enterprise Architecture for the various types of stakeholder. This week: HR & Personnel Depatrment
Step one in preparing for the GDPR is to raise you and your organization’s awareness of the regulation. This new bite-sized course will give you just that and offers the basic concepts and ideas behind the GDPR. It has been designed to brief decision-makers with enough knowledge to continue the conversation in their own organizations. Read this post to find out more!
BPMN 2.0 is the most comprehensive process modeling standard, with precisely defined notation and an underlying formal meta-model. This paper will present 10 facts, which are defined in the BPMN 2.0 specification, you probably didn’t know.
Let’s be honest - cold calling can feel daunting and uncomfortable. Even for the most experienced sales person it will probably be one of the toughest parts of their job and the one they regularly put off. If your standard approach is to close your eyes and hope for the best then the chances are you’ll not get much in return. Before you pick up the phone read these tips and start turning up the heat on cold calling.