The ITIL framework is used by almost every organization which uses IT at the core of its services. ITIL stands for Information Technology Infrastructure Library and is used to align the IT services with the needs and objectives of the organisation. ITIL was developed at the end of the 1980’s and has seen multiple updates since. The latest version is the 2011 edition which is an update from the edition which was published in 2007.

The Service Lifecycle

ITIL helps organisations deliver their services to their customers in an effective manner and gain customer satisfaction. It consists of five core volumes, each covering a different life cycle stage and is known as ‘The Service Lifecycle’:



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  1. Service Strategy – Focuses on helping IT organizations improve and understands customer needs and organizational objectives
  2. Service Design – This stage takes the service strategy and changes it into a blueprint plan for delivering the organization objectives and strategies
  3. Service Transition – The transition stage plans and manages the change of state of a service in its life cycle. Helps deliver value to the customer
  4. Service Operation – Service operation makes sure the services are being provided efficiently and effectively
  5. Continual Service ImprovementContinual Service Improvement deals with improving the quality of services by learning from past successes and failures.


ITIL can give your organization the following benefits:

  • Increased customer satisfaction
  • Clear structure of organization
  • Controlled infrastructure services
  • Improved decision making
  • Financial management
  • Improved service availability

I hope this has given you a helpful insight into the basics of the Service Lifecycle

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Jamie has been with Good e-Learning now for nearly two years working as the Marketing Executive. With a background in Marketing including an Msc in Business & Consumer Marketing from the University of Liverpool, he’s been working across all marketing and sales channels in Good e-Learning. In particular, the exciting work with bespoke course and video production and the Learning Ecosystem. Outside of work he’s an avid Arsenal FC fan and has penchant for telling people that Terminator 2 is the best film ever made.