ITIL Structure

There are five levels of qualification within the ITIL structure. These levels are:

ITIL Foundation

This is the entry level qualification which gives you knowledge of ITIL terminology, structure, and basic concepts of IT Service Management. Successfully completing the ITIL Foundation exam is a prerequisite to progressing on to the Intermediate ITIL qualifications.

Exam format:

  • 40 multiple choice questions.
  • Pass mark: 65% (26/40).
  • Duration: 60 minutes.
  • Closed book
  • Credits awarded: 2

ITIL Intermediate

An individual who has completed ITIL Foundation and wishes to progress can choose one of two paths through the materials for ITIL Intermediate. These are as follows:

The Service Lifecycle Path – for managers

This consists of separate exams with certificates worth 3 credits each for:

The Service Capability Path – for execution roles

This consists of separate exams with certificates worth 4 credits each for:

“Mixing and matching” from the two streams

As long as you acquire a total of 17 credits across both streams, you can pick courses from either of the two streams to build up your ITIL Intermediate accreditation, and be ready to go for the Expert level qualifications.

Eligibility for the ITIL exams

In order to be eligible for the ITIL exams, you need to complete mandatory accredited training for each module.

Exam format:

  • 8 multiple choice scenario-based gradient scored questions.
  • Pass mark: 70% (28/40).
  • Duration: 60 minutes.
  • Closed book
  • Credits awarded: 3 or 4 depending on streams

ITIL Expert

In order to become certified as an ITIL Expert, you must, in addition to the 17 credits gained to become an ITIL Intermediate, pass another module titled ‘Managing Across the Lifecycle (MALC).

Exam format:

  • 10 multiple choice scenario-based gradient scored questions.
  • Pass mark: 70% (28/40).
  • Duration: 60 minutes.
  • Closed book
  • Credits awarded: 5

ITIL Master

There are two eligibility criteria for the ITIL Master level:

  • You must be certified as an ITIL Expert
  • You must have 5 years of experience in a leadership role within ITSM

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Luke is a Senior Instructional Designer at Good eLearning where he has created courses on topics such as IT Governance & Sales and Marketing. Luke’s background prior to eLearning was in music education. Luke is passionate about the art and craft of creating courses that are clear, concise and considerate of the learner’s perspective. He blogs here on topics such as writing style and developing educationally relevant interactions using Articulate Storyline.