Tags Posts tagged with "Customer Service"

Articles Tagged with: Customer Service

B2C Sales Skills 101

Sales is sales, right? If you have skills and experience, you can sell to anyone in any environment. Wrong – business to business (B2B) selling and business to consumer (B2C) selling require different skills. Knowing which skills and techniques to use in the B2C environment will transform you from an average into an exceptional sales person
Why You Need To Invest In Your B2B Relationships

Why you Need to Invest in Your B2B Relationships

Why do relationships close deals? It’s simple: people buy from people. Competitors are lining up to tempt people away from what you have to offer but there is one thing that will stand you apart from them and it’s you.
5 Ways to Influence Sales

5 Ways to Influence in Sales

Influence is just effective communication. Great salespeople have an enormous capacity to influence and persuade others – and it’s a skill you can learn and develop over time.

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What Exactly Is IT4IT™? Here’s the Full Story

The IT4IT vision is a vendor-neutral Reference Architecture for managing the business of IT and underpins the important work done with IT frameworks such as TOGAF® 9, COBIT® and ITIL®.
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