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Articles Tagged with: IT Service Management
ITIL has long set the standard in IT service management, and so when AXELOS announced ITIL 4 it caused an uproar! We take a look at how students can pursue certifications in ITIL 4, as well as how practitioners certified in ITIL V3 will be able to transition over to the new version when it comes out
In the world of IT service management (ITSM), clarity is absolutely key. Despite the inextricable links between the worlds of business and IT, there are still executives, managers and even CEOs who struggle to fully appreciate the importance of having solid IT capabilities when pursuing larger business objectives. Here, we discuss the benefits of studying ITIL.
From time to time, the need arises to trade in trusted tools for superior notions. IT is not immune to this phenomenon. In this article by our ITIL and Dev Ops expert Mark Smalley, we look at some DevOps thinking about familiar IT Service Management topics.
“Service” is such a frequently and widely used term in the IT industry that it can be confusing. What do people actually mean when they say “service”? Fortunately, help is at hand. It’s called “service science”.
ITIL Certification has become the IT industry's de-facto professional qualification in the field of IT Service Management which is why ITIL Certified managers can earn up to 20% more than thier non-certified counterparts!
Read this blog about IT4IT's Relationship with ITIL and Other Practices and Standards by Good e-Learning's IT4IT expert Richard Moore to gain a better understanding of how IT4IT provides end-to-end model of how the IT function should be managed using an IT Value Chain approach.
When it comes to passing your ITIL foundation exam, many learners are unsure of what to expect. Be sure to follow these 5 top tips for the best possible chance of success first-time.