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Articles Tagged with: ITIL
What are the changes in ITIL 4 and how do they affect you? We discuss aspects that ITIL 4 will be focusing on, the transition between ITIL 3 and 4 and what your options are.
The ITIL 4 framework is incredibly versatile and beneficial for you and your team. The ITIL Service Lifecycle paints a holistic picture of how to plan, create, release and continually improve IT-enabled services, both for internal users and customers. At the same time, it encourages a consistent emphasis on aligning ITSM with larger business goals and requirements. Here we discuss the benefits ITIL can bring and how this can directly help your organization.
The many benefits of ITIL have made it one of the world’s most popular ITSM frameworks, if not the most popular. The global marriage of IT services and modern business has given the framework a presence in every industry from soft drinks to animation. We discuss the various benefits of ITIL 4 including the improvements, integration possibilities, alignment and more.
ITIL is the world’s most popular ITSM framework. With ITIL 4 set for release across 2019, practitioners and students are eager to find out what they should expect. All the information you need to know about ITIL 4 is here, from going into depth about what it is, how it works to how it can help your business.
A detailed overview of Good e-Learning's winter sale along with goals and opportunities for 2019. We discuss course information including benefits, main features and information on the accrediting bodies.
ITIL has long set the standard in IT service management, and so when AXELOS announced ITIL 4 it caused an uproar! We take a look at how students can pursue certifications in ITIL 4, as well as how practitioners certified in ITIL V3 will be able to transition over to the new version when it comes out
ITIL has long been recognized as being among the top-tier of IT Service Management (ITSM) best-practice frameworks. Formerly known as the ‘Information Technology Infrastructure...
In the world of IT service management (ITSM), clarity is absolutely key. Despite the inextricable links between the worlds of business and IT, there are still executives, managers and even CEOs who struggle to fully appreciate the importance of having solid IT capabilities when pursuing larger business objectives. Here, we discuss the benefits of studying ITIL.
From time to time, the need arises to trade in trusted tools for superior notions. IT is not immune to this phenomenon. In this article by our ITIL and Dev Ops expert Mark Smalley, we look at some DevOps thinking about familiar IT Service Management topics.
“Service” is such a frequently and widely used term in the IT industry that it can be confusing. What do people actually mean when they say “service”? Fortunately, help is at hand. It’s called “service science”.
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