Articles Tagged with: ITSM

ITIL has long set the standard in IT service management, and so when AXELOS announced ITIL 4 it caused an uproar! We take a look at how students can pursue certifications in ITIL 4, as well as how practitioners certified in ITIL V3 will be able to transition over to the new version when it comes out

In the world of IT service management (ITSM), clarity is absolutely key. Despite the inextricable links between the worlds of business and IT, there are still executives, managers and even CEOs who struggle to fully appreciate the importance of having solid IT capabilities when pursuing larger business objectives. Here, we discuss the benefits of studying ITIL.