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When analyzing, improving, and managing processes, it is important to engage with a wide range of stakeholders. In the world of business process analysis, the word ‘stakeholder’ seems ubiquitous, and it is easy to understand why.
The terms ‘diagram’ and ‘model’ are often used interchangeably, yet there is actually an important difference between them. It can be useful to reflect on these differences when undertaking process analysis, management or improvement - and it can be particularly important when utilizing the BPMN approach to modelling.
One option for improving a process is to introduce elements of automation. Yet automation is rarely a ‘silver bullet’, and in order to be effective it’ll be necessary to truly understand the process. In this article, Adrian Reed examines how BPMN can be used to drive process automation.
BPMN is a rich and detailed standard which enables us to visualize process models using a standard notation. Yet BPMN’s richness can cause challenges when working with a broad range of stakeholders. In this article, Adrian Reed discusses this challenge, and suggests that if we keep our stakeholders front-and-center of our minds, we can keep them on board and create models that they will find useful and valuable.