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No, it’s not a typo. “Pre-requirements” or “prequirements” is a quirky way of expressing that a lot goes on before requirements are formalised enough for IT to work with them, and that this is where business value is determined. Everything after that is ‘just’ execution.
From time to time, the need arises to trade in trusted tools for superior notions. IT is not immune to this phenomenon. In this article by our ITIL and Dev Ops expert Mark Smalley, we look at some DevOps thinking about familiar IT Service Management topics.
There is plenty of guidance available to help the IT function manage IT services from a provider’s perspective but guidance for the business on the other side of the proverbial fence is thin on the ground. Fortunately, COBIT® and BiSL® have guidance to offer because good governance implies good information management.
Considering they work in a discipline based on zeroes and ones, IT people are exceedingly sloppy with their use of non-programming language. Take the term ‘digital transformation’ that everybody seems to be talking about; what does it mean? Transformation of what? What is ‘digital’ anyway? And while we’re at it, what’s the difference between ‘digital’ and ‘IT’?
“Service” is such a frequently and widely used term in the IT industry that it can be confusing. What do people actually mean when they say “service”? Fortunately, help is at hand. It’s called “service science”.