Award-winning online trainer Good e-Learning has announced another free webinar, ‘Agile, DevOps & Lean for High-Velocity Digital & IT Services’. 

The onset of the Digital Age has created a fast-paced environment where circling competitors are always on the lookout for better ways to deliver world-class IT services. Businesses that want to survive and thrive must learn how to succeed in a way that takes advantage of this ‘high-velocity’ situation, and this is where ITIL 4 comes in.

ITIL Specialist: High-Velocity IT’ is a module built around staying competitive in the arena of modern digital and IT management. Incorporating insight from many of the world’s most successful IT service managers and ITIL practitioners, the module offers actionable ideas and best practices that any business can utilize regardless of its size, sector, or industry.

The webinar will be hosted by Mark Smalley, Lead Editor for ITIL 4 HVIT. He will discuss how 50 professionals from over 18 different countries contributed to the creation of HVIT while also providing a detailed summary of the insight behind the module. 

Some of the most important points of focus will include:

  • Ethics
  • Dealing with complexity
  • Service experiences

Mark will also be taking the time to answer questions from attendees on how to apply HVIT in unique real-world scenarios, as well as how it relates to other popular ways of working such as Agile, DevOps, and Lean. 

The webinar is scheduled for Thursday, 8th April 2021, at 6 PM (GMT). Attendees can register for free here. Sign up today to find out more about how ITIL HVIT can help optimize your IT services!

Mark Smalley

Mark Smalley is a writer, speaker, trainer, consultant, and bridge builder at Smalley.IT. Also known as ‘The IT Paradigmologist’, he helps people discover where they are in terms of IT management, as well as where they want to be. His main area of expertise is the management of IT systems and services.

Mark is a contributor to several bodies of knowledge, including ASL, BA, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, VeriSM, and XLA. He has spoken at hundreds of professional events across more than thirty countries.

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Philip is a content writer with experience across multiple industries, including gaming, home improvement, and now e-learning. He graduated from the London School of Economics with a BA in History before taking on various odd jobs and volunteer writing positions, but soon broke into professional writing as a retail journalist. Now focusing on content writing, Philip is a tireless enemy of cliched corporate jargon. He believes that marketing content should be clear, concise and relevant to readers. Rather than assuming that customers know all about your solution, it is up to you to identify with their problem and offer something that will really get their attention. As such, he strives to understand the real-world applications of Good e-Learning’s product portfolio so that it can be explained in a way that is both coherent and down to earth. If you cannot understand what you are selling, you won’t get far! In his spare time, Philip enjoys watching movies, gaming and writing with friends.