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Articles Tagged with: Change management
Change management is an expansive topic (hardly surprising given its importance), and, as such, there are different types of change that require different change strategies to lead them effectively.
If a change initiative is handled poorly, it is likely to generate even more resistance from those at different levels of a business, including employees, managers, executives, and high-level stakeholders. This can end up creating roadblocks for the initiative or may even limit the resulting benefits.
Whereas change or transformation initiatives previously have focused on benefits and technical requirements, modern approaches focus far more on the people that support, resist, and endure the effects of changes. Whatever a proposed initiative might say on paper, the only way for any change to hit the ground running is to have sufficient support and insight from those who keep the organization running.
Unfortunately, human beings are, ultimately, creatures of habit. It’s certainly no different when it comes to our jobs. We prefer to have consistent processes we can stick to for the sake of saving time and keeping as focused. Regardless of how complex or senior an individual’s role may be, this rule will almost always apply in one form or another. As a result, resistance to change management initiatives can come from virtually anywhere.
A useful rule to remember is that a change management plan will most likely be required for any change or transformation initiatives that need a strategic approach.
If you are not familiar with ITIL 4 as a framework, it is important to remember that it focuses on the entire lifecycle of IT services. Whether they are internal or customer-facing, and from conception past the point of deployment, ITIL 4 supports the optimization of services that create or support value. Because of this, its Change Enablement process was designed to be applicable across the spectrum of IT as well as any business elements connected to it.
To make the most of a change or transformation initiative, a business must be prepared to follow a well-structured process, utilizing familiar tools and techniques not only to implement the change itself but also to prepare the rest of the organization.