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Articles Tagged with: IT Service Management
While ITIL might not be a library anymore, it still has several key components that practitioners are experts at adapting and implementing. In this article, we will explore each of these components.
IT Service Management is playing a larger role than ever in the world of business. IT-powered services and products continually drive essential...
In ITIL, incident management covers all incidents, whether they only impact a single user or an entire business. This also applies to relatively minor incidents that may not stop services from running entirely but still limit functions and usability.
Both frameworks are widely used, highly adaptable, and updated on a regular basis, creating active and thriving practitioner communities. However, with their prominence comes the question, 'ITIL or PRINCE2?' Can a business or individual benefit from utilizing both ITIL 4 and PRINCE2? Do the frameworks complement or compete with one another?
Despite the potential of cloud technology, however, there is an evident gap between the needs of businesses and the availability of qualified candidates. This has created a situation where professionals and businesses with the right knowledge and capabilities can enjoy major opportunities to stand out and thrive.
It can be easy to forget just how much of a carbon footprint digital services can have, especially given how reliant we have become on them for everything from work, to communication, to entertainment. For digital service providers, even a few daily practice changes can have a significant impact on the sustainability of its operations, strategy, and offering.
Though it no longer has a dedicated module, continual improvement is central to ITIL 4’s ‘Service Value System (SVS)’. It is continually applied in all areas used to create or manage services, ensuring they can continue to evolve however possible while remaining fully aligned with business priorities.
Business consultant and ITIL author David Cannon will lead discussions on recent industry developments within IT and how organizations are responding.
The ITIL SVC is an operating model that enables the delivery of bespoke services. It utilizes six key ‘Activities’ that help ITIL practitioners to conceptualize, create, review, and improve high-quality services that are fully suited to client and stakeholder requirements.
Both are highly successful in their own right and have seen multiple iterations over the years. Each framework also received a recent update to reflect the modern landscape of digital and IT management. Better still, both are suitable for virtually any business regardless of industry, sector, or location.