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Articles Tagged with: IT Service Management
Though it no longer has a dedicated module, continual improvement is central to ITIL 4’s ‘Service Value System (SVS)’. It is continually applied in all areas used to create or manage services, ensuring they can continue to evolve however possible while remaining fully aligned with business priorities.
Business consultant and ITIL author David Cannon will lead discussions on recent industry developments within IT and how organizations are responding.
The ITIL SVC is an operating model that enables the delivery of bespoke services. It utilizes six key ‘Activities’ that help ITIL practitioners to conceptualize, create, review, and improve high-quality services that are fully suited to client and stakeholder requirements.
Both are highly successful in their own right and have seen multiple iterations over the years. Each framework also received a recent update to reflect the modern landscape of digital and IT management. Better still, both are suitable for virtually any business regardless of industry, sector, or location.
Although there is no distinct module for problem management in the ITIL 4 certification path, several related activities can be found throughout the ITIL Service Value Chain (SVC)
Hosts David Cannon and Richard de Kock will focus strictly on the value of digital transformation from a high-level perspective, demonstrating how business leaders can utilize elements such as automation to achieve new heights of success.
For career-minded IT staff and managers, studying ITIL 4 can be an excellent springboard for success. The certification path suits the needs of students in varying positions and even acknowledges the intrinsic connection between IT governance and long-term program and project management.
With the final module of ITIL 4 now on the market, AXELOS has finally announced time limits for those still waiting to take the exams for ITIL v3 and the ITIL 4 Managing Professional (MP) Transition module. So, how long do they have left, and what do they need to know about updating their qualifications?
Managers and executives need to keep stakeholders aware of what is going on and how it supports their individual priorities. They must also anticipate where stakeholder concerns may create conflict and, if necessary, how to achieve the best possible compromise.
If you are not familiar with ITIL 4 as a framework, it is important to remember that it focuses on the entire lifecycle of IT services. Whether they are internal or customer-facing, and from conception past the point of deployment, ITIL 4 supports the optimization of services that create or support value. Because of this, its Change Enablement process was designed to be applicable across the spectrum of IT as well as any business elements connected to it.