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Articles Tagged with: IT Service Management
Although there is no distinct module for problem management in the ITIL 4 certification path, several related activities can be found throughout the ITIL Service Value Chain (SVC)
Hosts David Cannon and Richard de Kock will focus strictly on the value of digital transformation from a high-level perspective, demonstrating how business leaders can utilize elements such as automation to achieve new heights of success.
For career-minded IT staff and managers, studying ITIL 4 can be an excellent springboard for success. The certification path suits the needs of students in varying positions and even acknowledges the intrinsic connection between IT governance and long-term program and project management.
With the final module of ITIL 4 now on the market, AXELOS has finally announced time limits for those still waiting to take the exams for ITIL v3 and the ITIL 4 Managing Professional (MP) Transition module. So, how long do they have left, and what do they need to know about updating their qualifications?
Managers and executives need to keep stakeholders aware of what is going on and how it supports their individual priorities. They must also anticipate where stakeholder concerns may create conflict and, if necessary, how to achieve the best possible compromise.
ITIL has long been a big name in change management. ITIL V3’s change management approach proved highly successful, and as the two...
The ITIL framework not only enables solid management but also ensures that IT is doing all it can to keep stakeholders, customers, and clients happy.
There is certainly no shortage of success stories for both ITIL and DevOps. Each has proven to trigger increased efficiency, reliability, and overall ROIs for IT operations across the board. Not only do they optimize management, but they also steer IT governance in order to better-support major business goals
Good e-Learning’s world-class portfolio now covers the full certification paths for both ITIL V3 and ITIL 4.
The Trusted Training Radar Report from Course Conductor gave Good e-Learning particularly high praise in the categories of Customer Service, Flexibility, and Professionalism.