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Articles Tagged with: ITIL 4
Though it no longer has a dedicated module, continual improvement is central to ITIL 4’s ‘Service Value System (SVS)’. It is continually applied in all areas used to create or manage services, ensuring they can continue to evolve however possible while remaining fully aligned with business priorities.
Business consultant and ITIL author David Cannon will lead discussions on recent industry developments within IT and how organizations are responding.
The ITIL SVC is an operating model that enables the delivery of bespoke services. It utilizes six key ‘Activities’ that help ITIL practitioners to conceptualize, create, review, and improve high-quality services that are fully suited to client and stakeholder requirements.
Both are highly successful in their own right and have seen multiple iterations over the years. Each framework also received a recent update to reflect the modern landscape of digital and IT management. Better still, both are suitable for virtually any business regardless of industry, sector, or location.
The onset of the Digital Age has created a fast-paced environment where circling competitors are always on the lookout for better ways to deliver world-class IT services. Businesses that want to survive and thrive must learn how to succeed in a way that takes advantage of this ‘high-velocity’ situation, and this is where ITIL 4 comes in.
When it was first released back in the 1980s, ‘ITIL’ stood for the ‘IT Infrastructure Library’, as it was a series of 48 books that outlined best practices for managing the infrastructure of IT.
Rather than simply treating it as a buzzword, it described elements that make up digital transformation, such as modernization, automation, and transformation initiatives, and how they all help companies achieve new heights of success.
Although there is no distinct module for problem management in the ITIL 4 certification path, several related activities can be found throughout the ITIL Service Value Chain (SVC)
Hosts David Cannon and Richard de Kock will focus strictly on the value of digital transformation from a high-level perspective, demonstrating how business leaders can utilize elements such as automation to achieve new heights of success.
For career-minded IT staff and managers, studying ITIL 4 can be an excellent springboard for success. The certification path suits the needs of students in varying positions and even acknowledges the intrinsic connection between IT governance and long-term program and project management.