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Articles Tagged with: ITIL Online
ITIL has long been recognized as being among the top-tier of IT Service Management (ITSM) best-practice frameworks. Formerly known as the ‘Information Technology Infrastructure...
In the world of IT service management (ITSM), clarity is absolutely key. Despite the inextricable links between the worlds of business and IT, there are still executives, managers and even CEOs who struggle to fully appreciate the importance of having solid IT capabilities when pursuing larger business objectives. Here, we discuss the benefits of studying ITIL.