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Articles Tagged with: ITIL V3
While ITIL might not be a library anymore, it still has several key components that practitioners are experts at adapting and implementing. In this article, we will explore each of these components.
In ITIL, incident management covers all incidents, whether they only impact a single user or an entire business. This also applies to relatively minor incidents that may not stop services from running entirely but still limit functions and usability.
Though it no longer has a dedicated module, continual improvement is central to ITIL 4’s ‘Service Value System (SVS)’. It is continually applied in all areas used to create or manage services, ensuring they can continue to evolve however possible while remaining fully aligned with business priorities.
Business consultant and ITIL author David Cannon will lead discussions on recent industry developments within IT and how organizations are responding.
When it was first released back in the 1980s, ‘ITIL’ stood for the ‘IT Infrastructure Library’, as it was a series of 48 books that outlined best practices for managing the infrastructure of IT.
With the final module of ITIL 4 now on the market, AXELOS has finally announced time limits for those still waiting to take the exams for ITIL v3 and the ITIL 4 Managing Professional (MP) Transition module. So, how long do they have left, and what do they need to know about updating their qualifications?
There is certainly no shortage of success stories for both ITIL and DevOps. Each has proven to trigger increased efficiency, reliability, and overall ROIs for IT operations across the board. Not only do they optimize management, but they also steer IT governance in order to better-support major business goals
Good e-Learning’s world-class portfolio now covers the full certification paths for both ITIL V3 and ITIL 4.
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